All Systems Operational
About This Site
Welcome to ACORD Solutions Group status home page. This site provides the availability of the ASG owned products along with the updates on all the major/major incidents and scheduled/planned maintenance, release updates.
Please start with "Subscribe To Updates", and select which products or services you wish to receive notifications for (this works best with Chrome, Edge and other modern browsers) - you can choose as many or as few as you want, and you can amend your choices at any time.
Conductor
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Operational
UI Portal
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Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
Transcriber
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Operational
UI Portal
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Operational
Extraction
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Operational
Population
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Operational
Mapping
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Operational
Download
Operational
Converter
Operational
UI Portal
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Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT GRLC
Operational
ASG Portal
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Operational
ADEPT to AMS exchange
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Operational
Document Conversion
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Operational
Messaging Workflows
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ADEPT Planned Release Downtime
Jun 28, 2024 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 28th June 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 18, 2024 - 11:30 EDT
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 28th June 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 18, 2024 - 11:30 EDT
Conductor Planned Maintenance Downtime
Jun 30, 2024 19:00-23:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Maintenance Window : Monday 1st July 00:00 to 04:00 BST / Monday 1st July 01:00 to 05:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 20, 2024 - 06:07 EDT
Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Maintenance Window : Monday 1st July 00:00 to 04:00 BST / Monday 1st July 01:00 to 05:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 20, 2024 - 06:07 EDT
Conductor Planned Release Downtime
Jun 30, 2024 22:00 - Jul 1, 2024 01:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release Window: Sunday, 30th June 22:00 to Monday 1st July 01:00 EDT / Monday 1st July 03:00 to 06:00 BST / Monday 1st July 04:00 to 07:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 23, 2024 - 15:24 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release Window: Sunday, 30th June 22:00 to Monday 1st July 01:00 EDT / Monday 1st July 03:00 to 06:00 BST / Monday 1st July 04:00 to 07:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jun 23, 2024 - 15:24 EDT