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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
ACORD Conductor Operational
90 days ago
99.95 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
99.91 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
99.91 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
100.0 % uptime
Today
ACORD Transcriber Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
Extraction Operational
90 days ago
100.0 % uptime
Today
Population Operational
90 days ago
100.0 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
ACORD Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT Operational
90 days ago
99.99 % uptime
Today
ASG Portal Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange Operational
90 days ago
99.97 % uptime
Today
Document Conversion Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Conductor Planned Maintenance Downtime Feb 22, 2026 18:00-22:00 EST

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : Sunday, 22nd February 23:00 to Monday, 23rd February 03:00 GMT / Monday, 23rd February 00:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Feb 18, 2026 - 07:08 EST

Conductor Planned Release Downtime Mar 1, 2026 22:00-23:00 EST

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled a release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Sunday, 1st March 22:00 to 23:00 EST / Monday 2nd March 03:00 to 04.00 GMT / Monday 2nd March 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Feb 19, 2026 - 05:54 EST

[EXT] DXC Velonetic - Systems Maintenance - London Market - System Maintenance - Multiple Systems - 6 March 2026 Mar 6, 2026 14:00 - Mar 7, 2026 17:00 EST

DXC would like to inform their customers that they will be performing important system maintenance on 06-07 March, therefore some of their systems will be unavailable from Friday 06 March 19:00 - Saturday 07 March 22:00GMT
Posted on Feb 19, 2026 - 07:12 EST
Feb 20, 2026

No incidents reported today.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Transcriber Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below-scheduled time, and the products are back available online for regular client business use.

• Release window: Wednesday, 18th February 21:30 to 23:30 EST / Thursday19th February 02:30 to 04.30 GMT / Thursday19th February 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customers - Please note that the Document Conversion service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/43243184097805-v3-2-1-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Feb 18, 22:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:30 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled a release downtime window for the following products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Wednesday, 18th February 21:30 to 23:30 EST / Thursday19th February 02:30 to 04.30 GMT / Thursday19th February 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Feb 6, 03:38 EST
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
[EXT] DXC Velonetic - Systems Maintenance - London Market - Azure Stack Service Failover - Impact to XAG, XDH and DFV services - 14 February 2026
Completed - The scheduled maintenance has been completed.
Feb 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 EST
Scheduled - London Market - Azure Stack Service Failover - Impact to XAG, XDH and DFV services

Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 14 February 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.

Services will be brought back to the Primary Data Centre on Saturday 14 March 2026.

Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 February 2026.

Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.

Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)

Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)

Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
Feb 3, 07:55 EST
Feb 13, 2026
Feb 12, 2026

No incidents reported.

Feb 11, 2026
[EXT] DXC Velonetic - Systems Incident - London Market Application Issue - IMR / ECF2 / Writeback - 11 February 2026
Resolved - The IMR and ECF2 applications are currently performing as expected. DXC are continuing to monitor them closely. The backlog of Writeback messages has now been processed.

DXC currently have a delay in processing message replay requests due to a message auditing backlog, we expect this to clear in another 2-3 hours.


DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 10:02 EST
Monitoring - The supporting XDS services have been restarted, and the IMR and ECF2 applications are currently performing as expected. DXC are continuing to monitor them closely.

There is a small backlog of Writeback messages which should clear in the next 1-2 hours

DXC's next update will be issued no later than 15:00 hrs.

DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 07:08 EST
Investigating - London Market Application Issue - IMR / ECF2 / Writeback
New incident: Investigating

DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR, and the search function in ECF2 along with Writeback delays.

Their Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 12:15

DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 06:38 EST
Feb 10, 2026
Message processing failures (invalid_payload exception) due to issues at Xchanging gateway
Resolved - Following our request for clients to resubmit, we are seeing messages being sent successfully to DXC.
We continue to monitor the situation closely, and no further issues have been reported by clients since the resubmission.

ASG team will follow up with DXC further to understand the root cause of this error.
Feb 10, 10:07 EST
Monitoring - ASG team is currently monitoring closely the resubmitted messages to ensure that they are successfully processed.
Feb 10, 10:04 EST
Identified - Post escalation to Xchanging team - they have advised to resubmit the failed messages while ASG team continues to follow up with them on the root cause.

ASG support team is reaching out to the impacted customers to resubmit their failed messages.
Feb 10, 10:03 EST
Investigating - ASG team noticed that there were invalid_payload exceptions in message processing workflows at Xchanging service. This issue was escalated to DXC team and they have advised to resubmit the failed messages.
Feb 10, 10:01 EST
Conductor - Xchanging service issue "invalid_payload" errors
Resolved - XAG has reviewed the issue related to the Invalid Payload and they have now advised to resubmit the impacted messages. We request clients to resubmit affected transactions.

• Product Impacted: Conductor
• Environment : Production

For any further questions regarding this incident, please feel free to contact us via our ticket form portal – https://support.acordsolutions.com/hc/en-us/requests/new

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ACORD Solutions Group Support
www.acordsolutions.com
Feb 10, 05:00 EST
Conductor - Xchanging service issue "invalid_payload" errors
Resolved - We are experiencing Intermittent issues with Xchanging services where messages are failing with "invalid_payload" errors. XAG has been notified, and they are investigating further. We will continue to monitor the situation and provide updates as they progress.

We apologize for any inconvenience caused. Appreciate your patience here.
• Product Impacted: Conductor
• Environment : Production

For any further questions regarding this incident, please feel free to contact us via our ticket form portal – https://support.acordsolutions.com/hc/en-us/requests/new

___
ACORD Solutions Group Support
www.acordsolutions.com
Feb 10, 00:15 EST
Feb 9, 2026

No incidents reported.

Feb 8, 2026
Conductor Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time, and the products are back available online for regular client business use.

• Release window: Sunday, 08 February 22:00 to 23:00 EST / Monday 09 February 03:00 to 04.00 GMT / 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/43151243050637-v2-132-0-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Feb 8, 22:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Sunday, 08 February 22:00 to 23:00 EST / Monday 09 February 03:00 to 04.00 GMT / 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Jan 30, 01:52 EST
Feb 7, 2026

No incidents reported.

Feb 6, 2026
ADEPT Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the product is back available online for regular client business use.

• Release window: Friday 6th February 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/43070189497229-v1-71-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Feb 6, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday 6th February 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Jan 23, 16:15 EST
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