In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 2026 - 15:00 EDT
Oct 16, 2026 - 15:00 EDT
Scheduled - Market Communication 2026/031
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Oct 16, 2026 15:00 - Oct 18, 2026 18:00 EDT
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Oct 16, 2026 15:00 - Oct 18, 2026 18:00 EDT
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
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ACORD Conductor
Under Maintenance
UI Portal
Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Under Maintenance
ACORD Transcriber
Operational
UI Portal
Operational
Extraction
Operational
Population
Operational
Mapping
Operational
Download
Operational
ACORD Converter
Operational
UI Portal
Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
Operational
ASG Portal
Operational
ADEPT to AMS exchange
Operational
Document Conversion
Operational
Messaging Workflows
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Velonetic Systems Maintenance - Azure Stack Service Failback - Impact to XAG, XDH and DFV services - 24 October 2026 Oct 23, 2026 21:00 - Oct 24, 2026 11:00 EDT
Azure Stack Service Failback - Impact to XAG, XDH and DFV services
Upcoming scheduled maintenance notice
Following the planned maintenance of the Azure Stack in the Primary Data Centre, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 24 October 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 October 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/x/yuhwqsK-g9g3OzhwnkJEwYc?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/x/yuhwqsK-g9g3OzhwnkJEwYc?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Oct 09, 2026 - 07:53 EDT
Upcoming scheduled maintenance notice
Following the planned maintenance of the Azure Stack in the Primary Data Centre, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 24 October 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 October 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/x/yuhwqsK-g9g3OzhwnkJEwYc?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/x/yuhwqsK-g9g3OzhwnkJEwYc?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Oct 09, 2026 - 07:53 EDT