All Systems Operational
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.
ACORD Conductor
Operational
UI Portal
Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
ACORD Transcriber
Operational
UI Portal
Operational
Extraction
Operational
Population
Operational
Mapping
Operational
Download
Operational
ACORD Converter
Operational
UI Portal
Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
Operational
ASG Portal
Operational
ADEPT to AMS exchange
Operational
Document Conversion
Operational
Messaging Workflows
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ADEPT Planned Release Downtime May 15, 2026 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 15th May 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on May 01, 2026 - 14:28 EDT
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 15th May 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on May 01, 2026 - 14:28 EDT
DXC Velonetic - Systems Maintenance - London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services May 22, 2026 20:00 - May 24, 2026 18:00 EDT
Dear Customer,
Please find below notification from DXC :
DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23 May 01:00 - Sunday 24 May 23:00.
For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Posted on May 08, 2026 - 12:49 EDT
Please find below notification from DXC :
DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23 May 01:00 - Sunday 24 May 23:00.
For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Posted on May 08, 2026 - 12:49 EDT