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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
ACORD Conductor Operational
90 days ago
99.75 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
100.0 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
100.0 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
99.02 % uptime
Today
ACORD Transcriber Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
Extraction Operational
90 days ago
100.0 % uptime
Today
Population Operational
90 days ago
100.0 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
ACORD Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT Operational
90 days ago
100.0 % uptime
Today
ASG Portal Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange Operational
90 days ago
100.0 % uptime
Today
Document Conversion Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Transcriber Planned Release Downtime Jul 23, 2026 21:30-23:30 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Friday 24th July 02:30 to 04:30 BST / 03:30 to 05:30 CEST / Thursday 23rd July 21:30 to 23:30 EDT
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 14, 2026 - 01:33 EDT

ADEPT Planned Release Downtime Jul 23, 2026 21:30-23:30 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Thursday 23rd July 21:30 to 23:30 EDT
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 13, 2026 - 01:49 EDT
Jul 18, 2026

No incidents reported today.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026
Conductor Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release window: Monday 13th July 03:00 to 05:00 BST / 04:00 to 06:00 CEST / Sunday 12th July 22:00 to 00:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/47118210680589-v2-139-0-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Jul 12, 23:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Monday 13th July 03:00 to 05:00 BST / 04:00 to 06:00 CEST / Sunday 12th July 22:00 to 00:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Jul 2, 07:48 EDT
DXC Velonetic - Systems Maintenance - London Market - System Maintenance - Multiple Systems
Completed - The scheduled maintenance has been completed.
Jul 12, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 EDT
Scheduled - Dear Customer,

Please find below notification from DXC :

DXC would like to inform our customers that we will be performing important system maintenance and upgrades over the weekend of 11/12 July, therefore many of our systems will be unavailable from Saturday 11 July 02:00 - Monday 13 July 00:00.

Please see the selected components for the applications / services affected.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jun 24, 04:56 EDT
Jul 11, 2026

No incidents reported.

Jul 10, 2026
DXC Velonetic - Systems Incident - London Market - Application issue - Mainframe services: LIMCLM & CWT message delivery
Resolved - This incident has been resolved.
Jul 10, 04:19 EDT
Monitoring - Dear Customer,

Please find below notification from DXC :

The issue with the Mainframe database and affected applications has now been resolved and all services are back up and running. We are currently reviewing the message backlog and preparing for this evening's end of day processing.

We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.

DXC apologises for the inconvenience and the impact caused to our customers operations.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jul 10, 03:44 EDT
Update - Dear Customer,

Please find below notification from DXC :

The team are still working through the service restart and are carrying out the system checks, so far this looks to be successful and we are expecting to fully recover all services prior to this evening's end of day processing which is planned to start as normal at 20:00.

Our next update will be issued no later than 20:30

DXC apologises for the inconvenience and the impact being caused to customers operations.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jul 9, 13:52 EDT
Identified - Dear Customer,

Please find below notification from DXC :

Due to the ongoing service issue today, we have taken the decision to bring the service down earlier than we had hoped this evening to protect data integrity and the service. Therefore the services identified will be unavailable with immediate effect during a system restart, which is expected to take around 1.5 Hours.

Our next update will be issued no later than 18:30

DXC apologises for the inconvenience and the impact being caused to customers operations.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jul 9, 13:52 EDT
Update - Dear Customer,

Please find below notification from DXC :

Our teams are still working with IBM to resolve this issue and resume normal service as quickly as possible, the LIMCLM (Claims batch) and CWT (Claims Workflow Triggers) message delivery continues to be impacted.

Our next update will be issued no later than 17:30

DXC apologises for the inconvenience and the impact being caused to customers operations.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jul 9, 11:43 EDT
Investigating - Dear Customer,

Please find below notification from DXC :

DXC has identified a backend connectivity issue with the Mainframe which is impacting several related services, including the LIMCLM (Claims batch) and CWT (Claims Workflow Triggers) message delivery.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

Our next update will be issued no later than 15:00

DXC apologises for the inconvenience and the impact being caused to our customers operations.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Jul 9, 08:23 EDT
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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