All Systems Operational
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.
ACORD Conductor
Operational
UI Portal
Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
ACORD Transcriber
Operational
UI Portal
Operational
Extraction
Operational
Population
Operational
Mapping
Operational
Download
Operational
ACORD Converter
Operational
UI Portal
Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
Operational
ASG Portal
Operational
ADEPT to AMS exchange
Operational
Document Conversion
Operational
Messaging Workflows
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Conductor Planned Release Downtime Sep 6, 2026 22:00 - Sep 7, 2026 00:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release Window: Monday 07th September 03:00 to 05:00 BST / 04:00 to 06:00 CEST / Sunday 6th September 22:00 to 00:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 31, 2026 - 01:51 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release Window: Monday 07th September 03:00 to 05:00 BST / 04:00 to 06:00 CEST / Sunday 6th September 22:00 to 00:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 31, 2026 - 01:51 EDT
Transcriber Planned Release Downtime Sep 8, 2026 21:30-23:30 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday 9th September 02:30 to 04:30 BST / 03:30 to 05:30 CEST / Tuesday 8th September 21:30 to 23:30 EDT
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 28, 2026 - 03:45 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday 9th September 02:30 to 04:30 BST / 03:30 to 05:30 CEST / Tuesday 8th September 21:30 to 23:30 EDT
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 28, 2026 - 03:45 EDT
ADEPT Planned Release Downtime Sep 11, 2026 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 11th September 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 31, 2026 - 13:14 EDT
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 11th September 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Aug 31, 2026 - 13:14 EDT