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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
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ACORD Conductor
Operational
UI Portal
Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
ACORD Transcriber
Operational
UI Portal
Operational
Extraction
Operational
Population
Operational
Mapping
Operational
Download
Operational
ACORD Converter
Operational
UI Portal
Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
Operational
ASG Portal
Operational
ADEPT to AMS exchange
Operational
Document Conversion
Operational
Messaging Workflows
Operational
Operational
Degraded Performance
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Major Outage
Maintenance
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No downtime recorded on this day.
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had a major outage.
had a partial outage.
Scheduled Maintenance
[EXT] DXC Velonetic - Systems Maintenance - London Market - Azure Stack Service Failover - Impact to XAG, XDH and DFV services - 14 February 2026 Feb 13, 2026 21:00 - Feb 14, 2026 11:00 EST
London Market - Azure Stack Service Failover - Impact to XAG, XDH and DFV services
Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 14 February 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.
Services will be brought back to the Primary Data Centre on Saturday 14 March 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 February 2026.
Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.
Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Feb 03, 2026 - 07:55 EST
Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 14 February 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.
Services will be brought back to the Primary Data Centre on Saturday 14 March 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 February 2026.
Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.
Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://link.edgepilot.com/s/e7a95a40/lZ3jyzF3-EaC7x7smcOnqQ?u=https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Feb 03, 2026 - 07:55 EST
Transcriber Planned Release Downtime Feb 18, 2026 21:30-23:30 EST
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled a release downtime window for the following products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday, 18th February 21:30 to 23:30 EST / Thursday19th February 02:30 to 04.30 GMT / Thursday19th February 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Feb 06, 2026 - 03:38 EST
Please be advised that we have scheduled a release downtime window for the following products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday, 18th February 21:30 to 23:30 EST / Thursday19th February 02:30 to 04.30 GMT / Thursday19th February 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Feb 06, 2026 - 03:38 EST