Contact Us

All Systems Operational

About This Site

The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
ACORD Conductor Operational
90 days ago
99.93 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
99.88 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
99.88 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
99.97 % uptime
Today
ACORD Transcriber Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
Extraction Operational
90 days ago
100.0 % uptime
Today
Population Operational
90 days ago
100.0 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
ACORD Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT Operational
90 days ago
99.97 % uptime
Today
ASG Portal Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange Operational
90 days ago
99.88 % uptime
Today
Document Conversion Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ADEPT Planned Release Downtime Jun 5, 2026 17:00-19:00 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday 5th June 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on May 25, 2026 - 00:54 EDT
Jun 3, 2026

No incidents reported today.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Transcriber Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release window: Monday, 1st June 21:30 to 23.30 EDT / Tuesday 2nd June 02:30 to 04.30 BST / 03:30 to 05:30 CEST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the Document Conversion service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/46067336966797-v3-2-6-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Jun 1, 22:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:30 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Monday, 1st June 21:30 to 23.30 EDT / Tuesday 2nd June 02:30 to 04.30 BST / 03:30 to 05:30 CEST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
May 20, 22:31 EDT
May 31, 2026
Conductor Planned Maintenance Downtime
Completed - The scheduled maintenance has been completed.
May 31, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 19:00 EDT
Update - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : 1st June 00:00 to 04:00 BST/ Monday, 1st June 1:00 to 05:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
May 18, 04:37 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Monday, 1st June 00:00 to 04:00 BST/ Monday, 1st June 1:00 to 05:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
May 18, 04:34 EDT
May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026
Conductor Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release window: Monday, 25th May 22:00 to Tuesday 26th May 00:00 EDT / Tuesday 26th May 03:00 to 05.00 BST/ Tuesday 26th May 04:00 to 06:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/45390219826573-v2-136-0-Release-Notes and https://support.acordsolutions.com/hc/en-us/articles/45781384228749-v2-137-0-Release-Notes . Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
May 25, 22:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Monday, 25th May 22:00 to Tuesday 26th May 00:00 EDT / Tuesday 26th May 03:00 to 05.00 BST/ Tuesday 26th May 04:00 to 06:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
May 19, 03:10 EDT
May 24, 2026
DXC Velonetic - Systems Maintenance - London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services
Completed - The scheduled maintenance has been completed.
May 24, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 EDT
Scheduled - Dear Customer,

Please find below notification from DXC :

DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.

This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.

Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23 May 01:00 - Sunday 24 May 23:00.

For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
May 8, 12:49 EDT
May 23, 2026

No incidents reported.

May 22, 2026
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage