All Systems Operational
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.
Conductor
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Operational
UI Portal
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Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
Transcriber
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Operational
UI Portal
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Operational
Extraction
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Operational
Population
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Operational
Mapping
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Operational
Download
Operational
Converter
Operational
UI Portal
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Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT GRLC
Operational
ASG Portal
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Operational
ADEPT to AMS exchange
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Operational
Document Conversion
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Operational
Messaging Workflows
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ADEPT Planned Release Downtime Jul 18, 2025 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday, 18th July from 17:00 to 19:00 EDT / 22:00 to 00:00 BST / 23:00 to 01:00 CEST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 08, 2025 - 08:57 EDT
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday, 18th July from 17:00 to 19:00 EDT / 22:00 to 00:00 BST / 23:00 to 01:00 CEST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 08, 2025 - 08:57 EDT
Transcriber Planned Release Downtime Jul 21, 2025 21:30-23:30 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Monday, 21st July 21:30 to 23:30 EDT / Tuesday 22nd July 02:30 to 04:30 BST / Tuesday 22nd July 03:30 to 05:30 CEST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 10, 2025 - 07:09 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Monday, 21st July 21:30 to 23:30 EDT / Tuesday 22nd July 02:30 to 04:30 BST / Tuesday 22nd July 03:30 to 05:30 CEST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Jul 10, 2025 - 07:09 EDT