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All Systems Operational

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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
Conductor ? Operational
90 days ago
99.96 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
99.85 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
100.0 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
100.0 % uptime
Today
Transcriber ? Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
Extraction ? Operational
90 days ago
100.0 % uptime
Today
Population ? Operational
90 days ago
100.0 % uptime
Today
Mapping ? Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT GRLC Operational
90 days ago
99.97 % uptime
Today
ASG Portal ? Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange ? Operational
90 days ago
99.89 % uptime
Today
Document Conversion ? Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Conductor Planned Release Downtime May 25, 2025 22:00-23:00 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release Window: Sunday, 25th May 22:00 to 23:00 EDT / Monday 26th May 03:00 to 04:00 BST / Monday 26th May 04:00 to 05:30 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on May 15, 2025 - 15:03 EDT
May 18, 2025
[EXT] DXC Velonetic - Systems Maintenance - London Market - Disaster Recovery Test: Saturday 17 – Sunday 18 May 2025 - 16 May 2025
Completed - The scheduled maintenance has been completed.
May 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 EDT
Scheduled - This Market Communication is to advise that a DXC Disaster Recovery Test is scheduled for Saturday 17 - Sunday 18 May 2025.

During the test, all production systems will be unavailable for processing live work. Any processing performed during the test window will not be present when production services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), CDW (Claims Data Warehouse), APIX, PbS Query Portal, Qlikview (Reporting), XOMP (MTBCs), Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service bus), Messaging Gateways, and the UAT and training environments.

The Saturday 17 May 2025 production batch, message distribution services, and data delivery will be moved forward to Friday 16 May 2025. It is expected that all messages will be dispatched, or be available for collection, up until 4am BST on Saturday 17 May 2025. Processing services will resume by 7am BST on Monday 19 May 2025.

Please email Velonetic.OpRes@dxc.com if you have any questions about this communication.
Apr 21, 04:00 EDT
May 17, 2025

No incidents reported.

May 16, 2025
ADEPT Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the product is back available online for regular client business use.

• Release window: Friday 16th May 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD

Please find the latest release notes available on our support portal at *https://support.acordsolutions.com/hc/en-us/articles/36447565795341-v1-59-Release-Notes*. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
May 16, 18:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday 16th May 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
May 2, 14:43 EDT
May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Transcriber Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release Window: Monday, 12th May 22:30 to 23:30 EDT / Tuesday, 13th May 03:30 to 05.30 CEST / Tuesday, 13th May 02:30 to 04:30 BST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the Document Conversion service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/36447290576269-v3-0-8-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
May 12, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:30 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release Window: Monday, 12th May 22:30 to 23:30 EDT / Tuesday, 13th May 03:30 to 05.30 CEST / Tuesday, 13th May 02:30 to 04:30 BST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
May 6, 11:48 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025
Conductor Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release window: Sunday, 4th May 22:00 to Monday 5th May 00:00 EST / Monday 5th May 03:00 to 05:00 BST / Monday 5th May 04:00 to 06:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/36107625797133-v2-119-0-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
May 4, 23:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Sunday, 4th May 22:00 to Monday 5th May 00:00 EST / Monday 5th May 03:00 to 05:00 BST / Monday 5th May 04:00 to 06:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Apr 23, 14:42 EDT
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