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All Systems Operational

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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
Conductor ? Operational
90 days ago
99.96 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
99.85 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
100.0 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
100.0 % uptime
Today
Transcriber ? Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
Extraction ? Operational
90 days ago
100.0 % uptime
Today
Population ? Operational
90 days ago
100.0 % uptime
Today
Mapping ? Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT GRLC Operational
90 days ago
99.97 % uptime
Today
ASG Portal ? Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange ? Operational
90 days ago
99.89 % uptime
Today
Document Conversion ? Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Transcriber Planned Release Downtime Apr 3, 2025 21:30-23:30 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Thursday, 3rd April 21:30 to 23:30 EDT / Friday, 4th April 01:30 to 03:30 GMT / Friday, 4th April 03:30 to 05:30 CEST
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 26, 2025 - 06:40 EDT

ADEPT Planned Release Downtime Apr 4, 2025 17:00-19:00 EDT

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday April 4th 17:00 to 19:00 EDT
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 21, 2025 - 18:29 EDT

[EXT] DXC Velonetic - Systems Maintenance - London Market - System Maintenance - Writeback and PBS - 5 April 2025 Apr 5, 2025 05:00-21:00 EDT

DXC would like to inform their customers that they will be performing important system maintenance and upgrades over the weekend of 5/6 April, therefore, Writeback and PBS will be unavailable from Saturday 5th April 10:00 - Sunday 6th April 02:00.
Posted on Mar 27, 2025 - 02:03 EDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Conductor Planned Maintenance Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully completed our planned maintenance work during the below scheduled time and the products are back available online for regular client business use.

• Maintenance Window : Tuesday 1st April, 03:00 to 04:00 BST / 04:00 to 05:00 CEST / Monday 31st March 22:00 to 23:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

For any further questions regarding this maintenance work, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 31, 22:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : Tuesday 1st April, 03:00 to 04:00 BST / 04:00 to 05:00 CEST / Monday 31st March 22:00 to 23:00 EDT
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 26, 09:39 EDT
Mar 30, 2025
Conductor Planned Maintenance Downtime
Completed - The scheduled maintenance has been completed.
Mar 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 19:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : Window: Monday, 31st March 00:00 to 04:00 BST / Monday, 31st March 01:00 to 05:00 CEST
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 20, 09:20 EDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Message attachment processing issues with ASG gateway
Resolved - Impacted messages have been successfully resubmitted by the clients. Team will continue to monitor the progress of the message processing for the rest of the day.

We apologize once again for any inconvenience caused.

Please feel free to reach out to our support team here - https://support.acordsolutions.com/hc/en-us/requests/new if you need any further assistance.
Mar 24, 10:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:18 EDT
Identified - Please be advised our teams have implemented a remediation fix to address the issue. Impacted clients (limited) are being advised to resubmit their rejected messages.

We continue to monitor the message processing to ensure that the fix is working as expected.

Apologize for any inconvenience caused.
Mar 24, 09:35 EDT
Investigating - Dear ACORD Solutions Group Customer,

We are currently experiencing message attachment processing issues with our ASG gateway service that could potential delay impacted message processing.

Our technical teams are actively investigating the issue with the highest priority to determine the root cause and initiate a remediation plan to address the problem.

We apologize for any inconvenience caused and will roll out further updates. Thank you for your patience.

Regards
ASG Support
Mar 24, 08:57 EDT
Mar 23, 2025
Conductor Planned Maintenance Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully completed our planned maintenance work during the below scheduled time and the products are back available online for regular client business use.

• Maintenance Window : 23rd March 10:00 PM - 11:00 PM (EST) / 24th March 03:00 - 04:00 UTC (GMT) / 24th March 08:30 AM - 09:30 AM (IST) / 24th March 04:00 AM - 05:00 (CET)
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

For any further questions regarding this maintenance work, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 23, 22:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : 23rd March 10:00 PM - 11:00 PM (EST) / 24th March 03:00 - 04:00 UTC (GMT) / 24th March 08:30 AM - 09:30 AM (IST) / 24th March 04:00 AM - 05:00 (CET)
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 17, 11:55 EDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Converter Planned Maintenance Downtime
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 23:47 EDT
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for business use.

• Maintenance Window : Thursday 20th March, 21:00 to 22:00 EST
• Product Impacted : Converter
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Mar 17, 11:28 EDT
Mar 19, 2025

No incidents reported.

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