All Systems Operational

About This Site

The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Conductor ? Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
100.0 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
100.0 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
100.0 % uptime
Today
Transcriber ? Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
Extraction ? Operational
90 days ago
100.0 % uptime
Today
Population ? Operational
90 days ago
100.0 % uptime
Today
Mapping ? Operational
90 days ago
100.0 % uptime
Today
Download Operational
90 days ago
100.0 % uptime
Today
Converter Operational
90 days ago
100.0 % uptime
Today
UI Portal ? Operational
90 days ago
100.0 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
100.0 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
100.0 % uptime
Today
ADEPT GRLC Operational
90 days ago
100.0 % uptime
Today
ASG Portal ? Operational
90 days ago
100.0 % uptime
Today
ADEPT to AMS exchange ? Operational
90 days ago
100.0 % uptime
Today
Document Conversion ? Operational
90 days ago
100.0 % uptime
Today
Messaging Workflows ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ADEPT Planned Release Downtime Feb 7, 2025 17:00-19:00 EST
Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday 07th February 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com

Posted on Jan 29, 2025 - 14:48 EST
Past Incidents
Feb 5, 2025

No incidents reported today.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:00 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled maintenance downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Maintenance Window : Sunday 26th January 23:00 to Monday 27th January 03:00 GMT / Monday 27th January 00:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer(s) - Please note that the messaging gateway will be unavailable during this maintenance window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com

Jan 20, 01:27 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:00 EST
Scheduled - Upcoming scheduled maintenance notice

DXC would like to inform their customers that we need to perform important system maintenance on the XAG (Xchanging Acord Gateway) application.

This will also impact the functionality of the the following related applications: IMR (Insurers' Market Repository), DRI (Document Repository Interface), eAccounts, Writeback, ECF2/CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service).

Therefore all these services will be unavailable between Saturday 25th January 16:00 GMT - Sunday 26th January 05:00 GMT

Jan 10, 06:52 EST
Jan 25, 2025
Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.