All Systems Operational
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.
ACORD Conductor
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Operational
UI Portal
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Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
ACORD Transcriber
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Operational
UI Portal
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Operational
Extraction
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Operational
Population
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Operational
Mapping
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Operational
Download
Operational
ACORD Converter
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Operational
UI Portal
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Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
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Operational
ASG Portal
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Operational
ADEPT to AMS exchange
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Operational
Document Conversion
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Operational
Messaging Workflows
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Transcriber Planned Release Downtime Oct 29, 2025 21:30-23:30 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday, 29th October 21:30 to 23:30 EDT / Thursday 30th October 01:30 to 03:30 GMT / Thursday 30th October 02:30 to 04:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Oct 24, 2025 - 06:45 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Wednesday, 29th October 21:30 to 23:30 EDT / Thursday 30th October 01:30 to 03:30 GMT / Thursday 30th October 02:30 to 04:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment: PROD
ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Oct 24, 2025 - 06:45 EDT
ADEPT Planned Release Downtime Oct 31, 2025 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 31st October 17:00 to 29:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted on Oct 21, 2025 - 10:16 EDT
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 31st October 17:00 to 29:00 EDT
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Oct 21, 2025 - 10:16 EDT
[EXT] DXC Velonetic - Systems Maintenance - London Market - Disaster Recovery Test - 15-16 November 2025 - 14 November 2025 Nov 14, 2025 15:00 - Nov 16, 2025 16:00 EST
London Market - Disaster Recovery Test - 15-16 November 2025
Upcoming scheduled maintenance notice
DXC Disaster Recovery Test: Saturday 15 – Sunday 16 November 2025, and invitation to participate in
testing
This Market Communication is to advise that a DXC Disaster Recovery Test is scheduled for Saturday 15 -
Sunday 16 November 2025.
During the test, all production systems will be unavailable for processing live work. Any processing
performed during the test window will not be present when production services resume. This includes
CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, XIS & XCS Workflow, PAS Workflow,
CWT/CWS (Claims Workflow Services/Triggers), CDW (Claims Data Warehouse), APIX, PbS Query Portal,
Qlikview (Reporting), XOMP (MTBCs), Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service
bus), Messaging Gateways, and the UAT and Training environments.
The Saturday 15 November 2025 production batch, message distribution services and data delivery will be
moved forward to Friday 14 November 2025. It is expected that all messages will be dispatched, or be
available for collection, up until 4am GMT on Saturday 15 November 2025. Processing services will resume
by 7am GMT on Monday 17 November 2025.
Posted on Oct 16, 2025 - 06:46 EDT
Upcoming scheduled maintenance notice
DXC Disaster Recovery Test: Saturday 15 – Sunday 16 November 2025, and invitation to participate in
testing
This Market Communication is to advise that a DXC Disaster Recovery Test is scheduled for Saturday 15 -
Sunday 16 November 2025.
During the test, all production systems will be unavailable for processing live work. Any processing
performed during the test window will not be present when production services resume. This includes
CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, XIS & XCS Workflow, PAS Workflow,
CWT/CWS (Claims Workflow Services/Triggers), CDW (Claims Data Warehouse), APIX, PbS Query Portal,
Qlikview (Reporting), XOMP (MTBCs), Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service
bus), Messaging Gateways, and the UAT and Training environments.
The Saturday 15 November 2025 production batch, message distribution services and data delivery will be
moved forward to Friday 14 November 2025. It is expected that all messages will be dispatched, or be
available for collection, up until 4am GMT on Saturday 15 November 2025. Processing services will resume
by 7am GMT on Monday 17 November 2025.
Posted on Oct 16, 2025 - 06:46 EDT