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All Systems Operational

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The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.

Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
ACORD Conductor Operational
90 days ago
100.0 % uptime
Today
UI Portal Operational
90 days ago
100.0 % uptime
Today
AMS Service Operational
90 days ago
100.0 % uptime
Today
API Services / Document Retrievals Operational
90 days ago
100.0 % uptime
Today
Third Party Status - Xchanging Services Operational
90 days ago
100.0 % uptime
Today
ACORD Transcriber Operational
90 days ago
99.99 % uptime
Today
UI Portal Operational
90 days ago
99.99 % uptime
Today
Extraction Operational
90 days ago
99.99 % uptime
Today
Population Operational
90 days ago
99.99 % uptime
Today
Mapping Operational
90 days ago
99.99 % uptime
Today
Download Operational
90 days ago
99.99 % uptime
Today
ACORD Converter Operational
90 days ago
99.99 % uptime
Today
UI Portal Operational
90 days ago
99.99 % uptime
Today
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML) Operational
90 days ago
99.99 % uptime
Today
AL3 Conversion (v1 service) Operational
90 days ago
99.99 % uptime
Today
ADEPT Operational
90 days ago
99.99 % uptime
Today
ASG Portal Operational
90 days ago
99.99 % uptime
Today
ADEPT to AMS exchange Operational
90 days ago
99.99 % uptime
Today
Document Conversion Operational
90 days ago
99.99 % uptime
Today
Messaging Workflows Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 17, 2025

No incidents reported today.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
ADEPT Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the product is back available online for regular client business use.

• Release window: Friday 12th December 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/41584391767565-v1-69-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Dec 12, 17:16 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:00 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the product is back online and available for regular business use.

• Release window: Friday 12th December 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Dec 9, 16:33 EST
Dec 11, 2025
Conductor Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below below time and the products are back available online for regular client business use.

• Release window: Thursday, 11th December 22:00 to 23:00 EST / Friday 12th December 03:00 to 04.00 GMT / 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/41648223240461-v2-129-1-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Dec 11, 23:33 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 11, 23:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Thursday, 11th December 22:00 to 23:00 EST / Friday 12th December 03:00 to 04.00 GMT / 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Dec 2, 13:15 EST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
[EXT] DXC Velonetic - Systems Maintenance - London Market - System Maintenance - Multiple Systems - 6 December 2025
Completed - The scheduled maintenance has been completed.
Dec 6, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 EST
Scheduled - London Market - System Maintenance - Multiple Systems

Upcoming scheduled maintenance notice

DXC would like to inform our customers that we will be performing important system maintenance this weekend 06/07 December, therefore many of their systems will be unavailable from Saturday 06 December 16:00 - Sunday 07 December 04:00.
Dec 5, 08:45 EST
Dec 5, 2025

No incidents reported.

Dec 4, 2025
Transcriber Planned Release Downtime
Completed - Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

• Release Window: Thursday, 4th December 21:30 to 23:30 EST / Friday 5th December 02:30 to 04.30 GMT / Friday 5th December 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal customers - Please note that the Document Conversion service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/41315847768461-v3-1-8-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___

ACORD Solutions Group Support
www.acordsolutions.com
Dec 4, 22:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:30 EST
Scheduled - Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Thursday, 4th December 21:30 to 23:30 EST / Friday 5th December 02:30 to 04.30 GMT / Friday 5th December 03:30 to 05:30 CET
• Products Impacted: Transcriber, ACORD Solutions Group Portal
• Environment : PROD

ACORD Solutions Group Portal Customers - Please note that the Document Conversion service will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

___

ACORD Solutions Group Support
www.acordsolutions.com
Nov 20, 07:00 EST
Dec 3, 2025

No incidents reported.

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