ACORD Solutions Group - Service Unavailability due to AWS Outage
Incident
Report for ACORD Solutions Group
Resolved
Dear ACORD Solutions Group Customer,
Please be advised that we have been closely monitoring the availability of product services following the AWS Global Outage. At this time, all services across UAT and PROD environments are stable, and no further outages have been observed.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
Please be advised that we have been closely monitoring the availability of product services following the AWS Global Outage. At this time, all services across UAT and PROD environments are stable, and no further outages have been observed.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
Monitoring
Dear ACORD Solutions Group Customer,
We are pleased to inform you that the earlier disruption caused by the AWS Global Outage has now been resolved. All affected ACORD Solutions Group products are fully operational across both UAT and Production environments.
Our teams have verified system stability and confirmed normal operations have resumed. We will continue to closely monitor the services to ensure consistent performance.
Please let us know if you experience any further impact or if any follow-up action is required from our side.
Thank you for your patience and understanding during this incident.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
We are pleased to inform you that the earlier disruption caused by the AWS Global Outage has now been resolved. All affected ACORD Solutions Group products are fully operational across both UAT and Production environments.
Our teams have verified system stability and confirmed normal operations have resumed. We will continue to closely monitor the services to ensure consistent performance.
Please let us know if you experience any further impact or if any follow-up action is required from our side.
Thank you for your patience and understanding during this incident.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
Update
Dear ACORD Solutions Group Customer
Please be advised that AWS has partially mitigated the previously reported Global service outage that had impacted ACORD Solutions Group Products across both the UAT and PROD environments.
Our Product services are recovering back to their normal mode while few of the services are being evaluated.
Our product and infrastructure teams are testing and closely monitoring system stability to ensure complete recovery and smooth operation of all dependent services.
We will continue to provide updates as the recovery progresses and notify you once services are fully normalized.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this incident, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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Thanks,
ACORD Solutions Group Support
Please be advised that AWS has partially mitigated the previously reported Global service outage that had impacted ACORD Solutions Group Products across both the UAT and PROD environments.
Our Product services are recovering back to their normal mode while few of the services are being evaluated.
Our product and infrastructure teams are testing and closely monitoring system stability to ensure complete recovery and smooth operation of all dependent services.
We will continue to provide updates as the recovery progresses and notify you once services are fully normalized.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this incident, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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Thanks,
ACORD Solutions Group Support
Identified
Dear ACORD Solutions Group Customer,
Please be advised that we are currently experiencing a widespread technical issue impacting the availability of front-end and related services across all ACORD Solutions Group products in both the UAT and PROD environments.
This disruption is due to an ongoing global AWS service outage (as reported on the AWS Service Health Dashboard), which is affecting multiple cloud-based systems, including our hosted environments.
Our product and infrastructure teams are actively working with AWS to monitor the situation and restore normal service as soon as possible.
We will provide further updates and notify you once services are fully restored. We sincerely apologize for the inconvenience caused and appreciate your understanding during this time.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
Please be advised that we are currently experiencing a widespread technical issue impacting the availability of front-end and related services across all ACORD Solutions Group products in both the UAT and PROD environments.
This disruption is due to an ongoing global AWS service outage (as reported on the AWS Service Health Dashboard), which is affecting multiple cloud-based systems, including our hosted environments.
Our product and infrastructure teams are actively working with AWS to monitor the situation and restore normal service as soon as possible.
We will provide further updates and notify you once services are fully restored. We sincerely apologize for the inconvenience caused and appreciate your understanding during this time.
Products Impacted: ADEPT, Converter, Transcriber
Environments: UAT and PROD
For any further questions regarding this activity, please feel free to contact us by submitting a request using the below mentioned form : https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
This incident affected: ACORD Transcriber (UI Portal, Extraction, Population, Mapping, Download), ACORD Converter (UI Portal, API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML), AL3 Conversion (v1 service)), ADEPT (ASG Portal, ADEPT to AMS exchange, Document Conversion, Messaging Workflows), and ACORD Conductor (UI Portal, AMS Service, API Services / Document Retrievals, Third Party Status - Xchanging Services).