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Conductor - Xchanging service issue "invalid_payload" errors

Incident Report for ACORD Solutions Group

Resolved

We are experiencing Intermittent issues with Xchanging services where messages are failing with "invalid_payload" errors. XAG has been notified, and they are investigating further. We will continue to monitor the situation and provide updates as they progress.

We apologize for any inconvenience caused. Appreciate your patience here.
• Product Impacted: Conductor
• Environment : Production

For any further questions regarding this incident, please feel free to contact us via our ticket form portal – https://support.acordsolutions.com/hc/en-us/requests/new

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ACORD Solutions Group Support
www.acordsolutions.com
Posted Feb 10, 2026 - 00:15 EST
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