Conductor Planned Release Downtime - Rescheduled

Scheduled Maintenance Report for ACORD Solutions Group

Completed

Dear ACORD Solutions Group Customer,

Please be advised that we have successfully deployed our planned release changes during the below scheduled time and the products are back available online for regular client business use.

Release window: Sunday, 8th March 22:00 to 23:00 EDT / Monday, 9th March 02:00 to 03.00 GMT / Monday, 9th March 03:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customers - Please note that the messaging gateway service is back available.

Please find the latest release notes available on our support portal at https://support.acordsolutions.com/hc/en-us/articles/43729734025357-v2-133-0-Release-Notes. Kindly sign up on our support portal here to access the same.

For any further questions regarding this downtime, please feel free to contact us by submitting a request on our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
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ACORD Solutions Group Support
www.acordsolutions.com
Posted Mar 08, 2026 - 22:42 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 08, 2026 - 22:00 EDT

Update

Dear ACORD Solutions Group Customer,

Please be advised that the earlier scheduled release downtime window for the below mentioned product has been rescheduled. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Sunday, 8th March 22:00 to 23:00 EDT / Monday, 9th March 02:00 to 03.00 GMT / Monday, 9th March 03:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

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ACORD Solutions Group Support
www.acordsolutions.com
Posted Feb 24, 2026 - 02:42 EST

Scheduled

Dear ACORD Solutions Group Customer,

Please be advised that we have scheduled a release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.

An email will follow to notify you when the products are back online and available for regular business use.

• Release window: Sunday, 1st March 22:00 to 23:00 EST / Monday 2nd March 03:00 to 04.00 GMT / Monday 2nd March 04:00 to 05:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment: PROD

ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.

For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new

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ACORD Solutions Group Support
www.acordsolutions.com
Posted Feb 19, 2026 - 05:54 EST
This scheduled maintenance affected: ADEPT (ASG Portal) and ACORD Conductor (UI Portal, AMS Service, API Services / Document Retrievals, Third Party Status - Xchanging Services).