[EXT] DXC Velonetic - Systems Incident - London Market Application Issue - IMR / ECF2 / Writeback - 11 February 2026
Incident
Report for ACORD Solutions Group
Resolved
The IMR and ECF2 applications are currently performing as expected. DXC are continuing to monitor them closely. The backlog of Writeback messages has now been processed.
DXC currently have a delay in processing message replay requests due to a message auditing backlog, we expect this to clear in another 2-3 hours.
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
DXC currently have a delay in processing message replay requests due to a message auditing backlog, we expect this to clear in another 2-3 hours.
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
Monitoring
The supporting XDS services have been restarted, and the IMR and ECF2 applications are currently performing as expected. DXC are continuing to monitor them closely.
There is a small backlog of Writeback messages which should clear in the next 1-2 hours
DXC's next update will be issued no later than 15:00 hrs.
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
There is a small backlog of Writeback messages which should clear in the next 1-2 hours
DXC's next update will be issued no later than 15:00 hrs.
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
Investigating
London Market Application Issue - IMR / ECF2 / Writeback
New incident: Investigating
DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR, and the search function in ECF2 along with Writeback delays.
Their Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
The next status update will be issued at 12:15
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
New incident: Investigating
DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR, and the search function in ECF2 along with Writeback delays.
Their Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
The next status update will be issued at 12:15
DXC apologizes for the inconvenience and the impact being caused to our customer's operations.
This incident affected: ACORD Conductor (Third Party Status - Xchanging Services).