Contact Us

Conductor - Xchanging service issue "invalid_payload" errors

Incident Report for ACORD Solutions Group

Resolved

XAG has reviewed the issue related to the Invalid Payload and they have now advised to resubmit the impacted messages. We request clients to resubmit affected transactions.

• Product Impacted: Conductor
• Environment : Production

For any further questions regarding this incident, please feel free to contact us via our ticket form portal – https://support.acordsolutions.com/hc/en-us/requests/new

___
ACORD Solutions Group Support
www.acordsolutions.com
Posted Feb 10, 2026 - 05:00 EST
← Current Status Powered by Atlassian Statuspage