ACORD Solutions Group Service Status
Service Availability, Planned Maintenance and Incident Notifications
Velonetic Systems Incident - Application Issue - XAG - Writeback Notify - 12 October 2026
Incident
Report for ACORD Solutions Group
Resolved
Application Issue - XAG - Writeback Notify
The issue with the Writeback service has now been resolved, the Velonetic team is working to reconcile and replay failed messages, which is expected to complete in the next 30 minutes.
Velonetic are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
The issue with the Writeback service has now been resolved, the Velonetic team is working to reconcile and replay failed messages, which is expected to complete in the next 30 minutes.
Velonetic are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Investigating
Application Issue - XAG - Writeback Notify
Velonetic have identified an issue with the Writeback service, impacting some of the outbound Notify messages.
The relevant teams are actively investigating the issue and working to restore normal service as quickly as possible.
Velonetic next update will be issued no later than 11:50 hrs.
Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Velonetic have identified an issue with the Writeback service, impacting some of the outbound Notify messages.
The relevant teams are actively investigating the issue and working to restore normal service as quickly as possible.
Velonetic next update will be issued no later than 11:50 hrs.
Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
This incident affected: ACORD Conductor (Third Party Status - Xchanging Services).